Your Privacy Matters

Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information.

Last updated: September 22, 2025

Introduction

This Privacy Policy describes how Vixal AI, operated by Allometrik, Inc. ("we," "our," or "us"), collects, uses, and protects your information when you use our AI-powered document processing service. By using Vixal AI, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

  • Name, email address, and contact information
  • Job title and company information
  • Account credentials and authentication data
  • Billing and payment information

Document Data

  • Documents you upload for processing
  • Extracted text and data from processed documents
  • Processing results and analysis outputs
  • Document metadata and processing history

Usage Information

  • Log data and system activity
  • Feature usage patterns and preferences
  • Device information and browser details
  • IP addresses and location data

How We Use Your Information

Service Delivery

  • Process and analyze your documents
  • Provide AI-powered insights and results
  • Maintain and improve service performance
  • Provide customer support

Business Operations

  • Billing and account management
  • Security monitoring and fraud prevention
  • Legal compliance and regulatory requirements
  • Service improvements and feature development

Data Security & Protection

We implement industry-standard security measures to protect your information:

Technical Safeguards

  • End-to-end encryption in transit and at rest
  • Regular security audits and penetration testing
  • Multi-factor authentication
  • Secure cloud infrastructure (AWS/Azure)

Operational Controls

  • Access controls and role-based permissions
  • Employee background checks and training
  • Incident response and breach notification procedures
  • Regular data backups and disaster recovery

Data Sharing & Disclosure

We DO NOT sell your personal data

Your privacy is paramount. We never sell, rent, or trade your personal information or document data to third parties for marketing purposes.

Limited Sharing Scenarios

We may share information only in these specific circumstances:

  • Service Providers: Trusted third-party vendors who help us operate our service (cloud hosting, payment processing)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In the event of a merger, acquisition, or sale of assets
  • Safety & Security: To protect rights, property, or safety of our users or others

Your Privacy Rights

Data Control

  • Access your personal information
  • Correct or update your data
  • Delete your account and data
  • Export your data in portable format

Privacy Controls

  • Opt-out of marketing communications
  • Restrict data processing
  • Object to automated decision-making
  • Withdraw consent at any time

To exercise your rights: Contact us at privacy@allometrik.com or through your account settings.

Data Retention

Account Data

Retained while your account is active and for 90 days after account closure

Document Data

Processed documents are deleted after 30 days unless you choose to save them

Usage Logs

System logs are retained for 12 months for security and performance monitoring

International Data Transfers

Vixal AI operates globally and may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions for countries with equivalent privacy protections
  • Binding corporate rules and privacy frameworks
  • Your explicit consent where required by law

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Email notification to your registered email address
  • Prominent notice on our website and service
  • In-app notifications for significant changes

Your continued use of Vixal AI after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

General Inquiries

Email: privacy@allometrik.com

Phone: +1 (555) 123-4567

Response time: Within 48 hours

Mailing Address

Allometrik, Inc.

Privacy Department

123 Tech Street, Suite 100

San Francisco, CA 94105

United States

Data Protection Officer: For EU/UK residents, contact our DPO at dpo@allometrik.com